Returns & Exchanges
At Nothing New, we are committed to sustainability and your total satisfaction. If your eco-friendly footwear isn't a perfect fit, we offer free returns and exchanges on all unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print your prepaid sustainable shipping label, which will be sent directly to your email.
Pack with Care
Place your unworn sneakers in their original recycled packaging and securely attach the shipping label to the outside of the box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing